All Systems Operational

About This Site

Get all the details about the status, releases, product improvements, and bug fixes of AdvicePay.

We don't often take our app offline, but we do keep an open maintenance window from 6:00AM to 7:00 AM UTC on Sundays. We'll post an update to the status page to inform you of any planned maintenance at least 7 days before it occurs.

API ? Operational
90 days ago
100.0 % uptime
Today
Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Release Notes ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 3, 2024

No incidents reported today.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024
Completed - The scheduled maintenance has been completed.
Feb 28, 22:01 MST
Scheduled - Discover the latest advancements in AdvicePay's newest release. This wave of enhancements is now live in our app.

1. Ensure the firm settings regarding SSO set up preferences are saving correctly.
2. Emails will begin going out to Account Owners that have outstanding Stripe requirements. Emails are scheduled to go out on Mondays (beginning 3/4)
3. Allow professional standard advisors to edit descriptions of services that they create.
4. Fix to ensure users are not seeing a blank page when attempting to edit rep codes from the invoice details page.
5. Autosave new description of services when they added directly to an engagement template.
6. Fix uncommon error of upcoming subscription due dates displaying as 01/01/1970 due to a race condition.
7. Updated error message when users do not meet deliverable requirements when attempting to submit.

The next AdvicePay release is scheduled for 3/6/2024.

Feb 28, 21:50 MST
Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 21:01 MST
Scheduled - Discover the latest advancements in AdvicePay's newest release. This wave of enhancements is now live in our app.

1. Existing “Document completed emails” have been updated to ensure relevancy for all document recipient types (including signers and blind carbon copy recipients).
2. Update to allow Account Owner Admins to have additional functionality. New permissions included in this change are:
• Ability to add/edit other Account Owner Admins users
• Controlling if advisors can add their own admins
• Managing eSign integrations
• For firms with SSO, managing the "Identity Provider Base URL" which allows AdvicePay users to access AdvicePay via SSO from links within AdvicePay emails.

Firm permissions that will remain with the Account Owner only are:
• Deleting the AdvicePay account and changing the subscription type
• Viewing and editing payment methods
3. The addition of an “Object ID” column in the audit log. Object IDs will include Agreement IDs, Engagement IDs, Invoice IDs, etc.

Feb 21, 20:34 MST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.