All Systems Operational

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Get all the details about the status, releases, product improvements, and bug fixes of AdvicePay.

We don't often take our app offline, but we do keep an open maintenance window from 6:00AM to 7:00 AM UTC on Sundays. We'll post an update to the status page to inform you of any planned maintenance at least 7 days before it occurs.

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Release Notes ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Release 4/17/24
Completed - The scheduled maintenance has been completed.
Apr 17, 21:46 MDT
Scheduled - Discover the latest advancements in AdvicePay's newest release. This wave of enhancements is now live in our app.

1. Subscription Activation: Ensures new subscriptions are not updated to an “active” status until the client’s first payment is confirmed
2. Total Engagement Fee (TEF) Limit: Resolves an uncommon error where total engagement revenue was not calculated correctly when a subscription invoice was edited. Adjustments that would cause a subscription to surpass the TEF are now prevented.
3. Client Documents: Fixes an error where some client documents were not displaying correctly.
4. Session Timeouts: Gives users a notice with the ability to continue a nearly-expired session, otherwise directs a user to log back in via the expired session modal.
5. General security updates.
Apr 17, 21:21 MDT
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Release 4/10/24
Completed - The scheduled maintenance has been completed.
Apr 10, 21:31 MDT
Scheduled - Discover the latest advancements in AdvicePay's newest release. This wave of enhancements is now live in our app.

1. Transaction Report Details: Ensures client information is included in the transaction report for ACH payment failures.
2. UI on Mobile: Fixes an issue where the submit payment button was not displaying correctly for some clients on mobile devices.
3. All Users - New Experience for Client Payments: All customers will now use Stripe’s Financial Connection as the tool that allows clients to add ACH payment methods during the client payment workflow and within the client’s wallet. This streamlines a multi-screen process into fewer steps on a single screen, creating a simpler, more user-friendly experience that saves time and helps advisors get paid faster. Includes minor enhancements to improve the user experience.
4. Password Resets: To increase security, users must now complete a CAPTCHA challenge when requesting a password reset email.

The next AdvicePay release is scheduled for 4/17/24.
Apr 10, 21:01 MDT
Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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